Shipping policy

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, processing times may be longer.

Shipping Destinations

Curavelli ships to countries within the European Union.

Additional destinations may be added in the future.

Shipping Costs

Shipping costs are calculated and displayed during checkout before the order is completed.

Delivery Times

Estimated delivery times vary by destination and shipping carrier.

Delivery times are estimates only and cannot be guaranteed.

Curavelli is not responsible for delays caused by:

Postal services

Courier companies

Customs procedures

Weather conditions

Other circumstances beyond our control

Order Tracking

If tracking is available for your selected shipping method, tracking information will be provided after shipment.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

Curavelli is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses provided by the customer.

Lost or Delayed Shipments

If a shipment appears lost or significantly delayed, please contact us and we will assist in investigating the issue with the carrier.

While we will make reasonable efforts to help resolve shipping issues, delivery services are operated by independent carriers.

Damaged Deliveries

If your order arrives damaged:

Contact us within 7 days of delivery.

Include your order number.

Include clear photographs of the damaged item and packaging.

We will review the claim and work toward an appropriate solution.

Contact

For shipping-related questions, please contact:

Email: Engelslimited@gmail.com